Privacy Policy
Maynard Solar Cleaning (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices. It applies to our website, online booking, phone/SMS communications, and related customer service.
Who we are
Maynard Solar Cleaning
Phone: 619-768-2068 (+1 619-768-2068)
Email: [email protected]
Website: maynardsolarcleaning.com
Information we collect
Depending on how you interact with us, we may collect:
- Contact details — name, phone number, and email address if you provide them
- Service details — service address, ZIP code, property information, and panel/access details needed for quoting and scheduling
- Booking and appointment information — requested or confirmed appointment times, reschedule/cancel requests, and related notes
- Payment-related information — payment status and limited billing metadata processed by our payment provider (we do not store full card numbers on our servers)
- Communications — messages you send us (web forms, email, phone, or SMS) and records needed to respond and provide service
- Technical data — basic website/log data such as IP address, browser type, and pages visited, used for security and reliability
How we use information
- Provide quotes, book and manage appointments, and perform solar panel cleaning services
- Send service-related confirmations, reminders, payment links, reschedule/cancel notices, and updates
- Respond to inquiries and provide customer support
- Process payments and prevent fraud or abuse
- Comply with legal obligations and enforce our terms
SMS / text messaging
If you provide a mobile number and consent to SMS, we may send service-related text messages about your quote, booking, or appointment. These may include confirmations, appointment details, reminders, payment links, reschedule/cancel notices, and service updates.
- Message frequency varies based on your booking and service activity.
- Message and data rates may apply.
- Reply STOP to opt out; reply HELP for help.
- We do not sell or share mobile numbers or SMS consent with third parties for their marketing.
Consent to receive texts is not a condition of purchasing services. You may also contact us at 619-768-2068 or [email protected].
How we share information
We share information only as needed to operate our business, for example with:
- Service providers who help us host our website, send email/SMS, process payments, or schedule appointments (under contractual confidentiality and use limits)
- Professional advisors or authorities when required by law or to protect rights and safety
We do not sell your personal information. We do not share personal information with third parties for their own marketing.
Data retention and security
We retain information as long as needed for the purposes above, including booking history, legal, accounting, and dispute-resolution needs, then delete or de-identify it when no longer required. We use reasonable administrative, technical, and physical safeguards; no method of transmission or storage is 100% secure.
Your choices
- Update or correct contact details by emailing or calling us
- Opt out of SMS with STOP (as described above)
- Request access or deletion of personal information we hold about you, subject to applicable law and legitimate business needs (for example, completed transaction records)
Children
Our services are intended for adults arranging property services. We do not knowingly collect personal information from children under 13.
Changes
We may update this Privacy Policy from time to time. The effective date above will change when we do. Continued use of our services after an update means you acknowledge the revised policy.
Contact
Questions about privacy: [email protected] · 619-768-2068